FREQUENTLY ASKED QUESTION

You are able to cancel your tour via the “Manage Booking” link on our website at least 24 hours prior to the day of your scheduled experience. Cancellations within this 24-hour window cannot be refunded.

At this time, we do not have a waitlist for sold out experiences. As we do see cancellations, we recommend continuing to check our website for potential openings. If you are unable to find available bookings on our website, we encourage you to still stop by our distillery. We are often able to open additional tastings that are not posted online, subject to availability and staffing.

We open our online booking availability approximately 3 months out. We utilize this window to aid in planning our internal operations so that we can ensure the best experiences possible for our guests.

Our Finishing Room & Bar and all tasting rooms are only guaranteed to our ticketed guests. While we cannot guarantee availability, we do occasionally have availability for walk-in guests. We recommend confirming with our front desk if there are any openings that day as they cannot be scheduled in advance and are available on a first-come, first-serve basis. Guests are always welcome to visit our retail space without an experience booked.

We like to keep our experiences small, intimate, and personal for our guests. Because of this, our tours max out at 12 guests due to space constraints on certain parts of the experience and we are unable to add tickets to sold-out experiences. As we do see cancellations, we recommend continuing to check our website for potential openings.

Street parking is available on the north and west sides of the distillery on Main Street and Jackson Street. There is also a parking lot available across the street from the distillery on the west side of Jackson Street. Fees for the parking lot will vary with events occurring downtown. Lastly, at times there is additional parking across the street from the distillery on its north side on Main Street in the Slugger Field parking lot. Please note that this option is subject to availability based on Slugger Field events.

We do not have a restaurant or food on site.

Our tours allow for a maximum of 12 guests due to space constraints on certain parts of the experience. While some other distilleries allow for greater tour capacities, we like to keep our experiences small, intimate, and personal for our guests. For groups that are larger than this, we recommend splitting the group up and booking back-to-back adjacent tours that are typically only 15 minutes apart. If you are interested in booking a private event with room rental, catering, bar, and tastings you can request more information through our website here.

Our entire tour path is wheelchair accessible.  If you feel comfortable sharing, you can let our Brand Home visitor center staff know of any accessibility needs once you arrive. This will allow us to provide you with the best and safest possible experience.

Service animals are allowed on the tour path but must be wearing a service vest. Please note that if service animals are on a tour, we are not permitted to open our fermentation tanks or beer well for the group. All other animals are not permitted on site.

We do welcome children to the distillery and on our Signature Tours. For legal reasons, minors are not able to sit at the table during the tasting portion of the tour, but they can sit near the table just a few feet away. Any minor under the age of 21 years will need to purchase a “minor ticket” while booking your experience. Please note that we are a fully functioning production facility and most of the distillery is not climate controlled. You will be walking through hot and humid areas for around 30-40 minutes. Strollers are not permitted on the tour path. Minors must be accompanied by an adult at all times. Children are not permitted on the Bottle Your Own Experience, Cocktail Classes, in the Finishing Room & Bar, or any additional tours and tastings as noted.

While we do not offer a military discount for our tour experiences, we do offer a complimentary tasting for current and retired members of the military. These cannot be scheduled in advance and availability is not guaranteed. They are available on a first-come, first-serve basis to walk-in guests only. Guests must be physically present to purchase tickets. We are unable to hold tickets over the phone.

While we do not offer a discount for those opting out of the tasting portion of the tour, we do offer water and chocolates to complement the experience. All guests over the age of 21 who would like to go on tour or sit in on a tasting will need to purchase an adult ticket.

Plan to arrive 15 minutes prior to your start time. Unfortunately, late entries cannot be accommodated. If there are openings later in the day, we are happy to move your booking. However, please note that all of our bookings typically sell out well in advance, especially during the peak bourbon season between April-October. In these situations, there may not be the option to move your group.

We’re working to spread our wings nationwide. If we’re not in your market yet, you can stay in the loop by joining 500 Main.

Once your order is placed, an order confirmation email is sent out. If you did not receive it, please check your spam folder. You can also reach out to our support team to receive an additional copy of your order receipt or submit a confirmation request here.

Yes, you need to be 21 or over to place an order with ReserveBar.com. In order to remain compliant with federal laws that govern the shipment of alcohol, please ensure that there is an adult age 21 or over available to sign for the delivery at the shipping address you specify. A valid ID may be required upon delivery. By utilizing the ReserveBar platform, you are representing and confirming that both the ordering customer and the recipient are at least 21 years old.

Please check your order receipt carefully and for any mistakes in engraving and the accuracy of the billing address. Please note that once the engraving process has begun, we cannot change the engraved message and you will be charged for the bottle with the error as well as a newly purchased bottle. If your bottle ships out to an incorrect address, you will incur an additional charge for reshipping the bottle. Any errors in the shipping address will cause a delay in the shipment.

Please check your order receipt carefully and in a timely manner for the accuracy of the billing address. If your bottle ships out to an incorrect address, you will incur an additional charge for reshipping the bottle. Any errors in the shipping address will cause a delay in the shipment.

We are unable to ship wine, champagne, and spirits to P.O. Boxes.

Due to security restrictions, we are unable to ship to military bases.

Once your order is prepared to ship, you will receive a shipping notification that contains a tracking number. If you do not receive this email, please check your spam folder.

The tracking information will link to FedEx, UPS, or a local courier. You will not see movement on the tracking number until it has been scanned into the local shipping facility. Once it has been scanned, you can check the tracking number to see when your package will arrive. Please note that often packages will not register movement until later in the day. If your package was completed for shipment after 3 pm, tracking may not register until the next business day.

We offer Ground Shipping and have a 3-5 business day (Monday-Friday) delivery window. Orders containing engraved bottles have a delivery window of 7-10 business days. If a product is out of stock when you place the order, it usually takes approximately 1-2 additional business days to prepare the shipment. We will contact you if your order contains an item that is either out of stock or backordered.

All orders marked for “Overnight” or “Two-Day” delivery must be entered by 12:00 pm in order to be processed the same day. Overnight orders are guaranteed for overnight delivery only if placed before 12:00 pm in the state of delivery. All express orders placed after 12:00 pm may be shipped the next day for arrival at the destination the following day. Regular ground shipments with a 5-7 day delivery window will be shipped the same day if the order is placed before 12:00 pm in the state of delivery. If placed after 12:00 pm, shipping will occur the following business day (Monday-Friday), although we do try to ship the packages as swiftly as possible. Both ground and overnight shipments are picked up and delivered Monday-Friday. Overnight and ground orders placed on the weekend or holiday will be processed the following business day.

If you would like to confirm the shipping window, you can submit a request to our customer service team here.

You can make purchases using your American Express, Visa, MasterCard, and Discover credit card as well as through PayPal and Apple Pay. Please note that we do not accept international credit cards at this time via our website. If you are based internationally and wish to place an order to be shipped to family, friends, or colleagues who reside or work in one of the states where we currently deliver to, you can submit a request here.

Apple Pay is only available on mobile devices. When you place your order using your iPhone or iPad, the Apple Pay option will appear at the checkout.

Your credit card will be charged once you’ve successfully placed the order. If for any reason we cannot process your order, your credit card will be refunded. At times we might run a special promotion that will require payment in advance of shipment. If this is the case, it will be stated on the product page.

Please note that any orders placed using Apple Pay are charged at the time the order is placed. This is a feature of this payment method and ReserveBar does not have control of the process.

Due to our strict verification policy, which is in place due to a high rate of fraud for certain products, if we cannot verify that all your information is correct we cannot process your order. You will either have to contact your credit card company and have them rectify the situation or provide us with another credit card to be used for purchase. If all information is verified and satisfactory to our credit processing department, your order will then be processed.

Please note that we utilize a technology-based service to approve transactions. We apologize for the inconvenience caused in the event that one of our customer service representatives contacts you because your order is “flagged” as a potential unauthorized or fraudulent transaction. It may be just a matter of your transaction triggering an anti-fraud alert to us. We value your patronage and respectfully request that you allow our customer service team to inquire further with you for additional information that will rectify the anti-fraud concern. We hope that you understand that the process we employ helps reduce fraud and allows us to keep prices competitive for all customers.

We do not accept returns unless it is with regards to the following:

1. Damaged, Missing or Wrong Item: If you receive your order and then find any of the items to be damaged, not there, or not what you ordered, we can either refund you or resend your correct items. On some occasions, the fulfillment center will ask you to ship the item back by providing a return label or call tag.
2. Mistake or Incorrect Engraving: If you receive your engraved item(s) and it is incorrect in any way, we can ask the fulfillment center to redo the engraving and send a new bottle(s). In some cases, the fulfillment center will send a return label for the wrong item.

Please note that if your return needs fall into one of these categories, the customer must notify our customer service team within 30 days of delivery. You can submit a request here.

Once a refund is agreed upon between the customer and our support agent, it will be processed immediately. Please note, if you are sending a package back to us, you will be refunded once the package is tracked for return. Refunds sometimes take 24-72 hours to appear back in your account. This depends upon the bank card that was used and their policies.

We are committed to ensuring that your order arrives in pristine condition. If you believe your order is damaged or flawed, please call or text us at 855-443-8144 or submit a request here.

To ensure the swift handling of your concern, please upload a photo of the damaged bottle, as well as a photo of the package in which it arrived clearly showing the label and tracking number.

If you receive your package and your order is not complete, please immediately contact our customer service team here.

All packages are checked for accuracy prior to delivery. However, sometimes errors do occur. If there is a mistake, please call or text ReserveBar customer support at 855-443-8144 or submit a request here so that we can arrange to ship you the correct item(s) at no additional charge.

For inquiries regarding our Single Barrel program, please contact singlebarrel@angelsenvy.com.

Unfortunately, we do not sell our barrels. After our Angel’s Envy barrels are used for our aging and finishing processes, they go on to have many lives within our distillery.

The particles you can see are referred to as “flock” or “floc.” From time to time, this natural, non-harmful sediment can be seen in aged whiskeys that have not been chill filtered, as is the case with our whiskey. We keep filtration to a minimum as more aggressive filtration methods can remove floc but can also reduce natural flavors and color.

Get future releases, subscriber exclusives, and more—delivered right to your inbox. Joining 500 Main is the best way to stay in the mix on all-things Angel’s Envy. You can sign up here.

Want to be part of the growing Angel’s Envy family and help craft the future of bourbon? You can find all current openings here.